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Jawatan Kosong Customer Operation Support Analyst Shell in Cyberjaya Februari 2018

Job Title Customer Operation Support Analyst
Pub. Date 30+ days ago
Company Shell
Location Cyberjaya

Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell. Good Day for the buddies who still looking for a job. Hopefully you are not despair give up to find a job that fit with qualifications your needed. Indeed somewhile find a job that well suited is tough in this year. On this occasion, we will give the news about Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell. Here is more detail about info of Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell.

Jawatan Kosong Shell 2018

Jawatan Kosong Customer Operation Support Analyst - Cyberjaya

Below is the job qualifications you must meet to submit Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell that published after 30+ days ago:

Champions SOP consistency within Centre - specifically relating to the way systems operate and how information in the systems is logged.
  • Responsible for building knowledge and understanding of the Customer Facing systems (Pulse/H3/CRM/IVR) and how they operate.
  • Ensure operational alignment to key Customer Facing design principles including aligning to the organisational model to ensure that the operation is able to function seamlessly.
  • Responsible for interpreting MI extracted from the various Customer Facing Tools
  • Highlights central themes related to Centre and OU performance -sharing these internally and with other supercentres.
  • Provides support to front line staff around the Customer Facing Technology ensuring that multiple user-related incidents are effectively managed within SLA
  • Key centre focal person for BCP/DRP and related technology impacting incidents
  • Sourcing detailed Route Cause Analysis reports pertaining to historic incident tickets
  • Key interface into other technical teams.
  • Ensure that the operation is adequately sized (in conjunction with the Ops Manager)
  • Provide Work Force Management “On Demand Support” - specifically forecasting and operational analysis.
  • Works with Operational Teams to ensure that the organisation is correctly sized

  • Requirements
    Job Requirements:
    • Bachelor Degree preferred (Information Technology related major) or equivalent experience
    • Candidates should have a minimum of 2-3 years of relevant experience in IT
    • IT Programming skill is an added advantage (i.e. VBA Excel)
    • Strong reporting and analytical skills
    • Independent, self-motivated, and a good team player
    • Strong business acumen, negotiation and coaching skills.
    • Strong in stakeholder management and skilled at resolving conflicts.
    • Skilled in leading change and working effectively across supporting interfaces
    • Ability to build and maintain positive customer/distributor relationships and work in a team-orientated environment.
    • Excellent communication and networking skills.
    • High capacity for diverse and variable tasks - ability to work independently, prioritize task in the changing business needs environment
    • Language proficiency in English & Malaysian language

    Only the participants that satisfies to requirements above of that will be called upon to perform the next test. For that, if you are interested and meet the job candidates Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell above, please submit your application before vacancies closed.

    Thus is the news Jawatan Kosong Customer Operation Support Analyst Cyberjaya Februari 2018 Shell that we can inform to you. Hopefully the job info today help you all who are seeking employment. If the above job does not well suited with your specialties, it never hurts to read another jobs information below. Finally, we say gratefulness already visited this website, do not forget to share information this beneficial through social media. Hope you will find a job and work hard!

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