Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud Cyberjaya Mac 2018 DXC Technology. Good Day for the loyal visitors who still looking for a job. Hopefully you are not despair give up to find a job that convenient with interest your needed. Indeed occasionally find a job that suitable is robust in this year. On this occasion, we will give the news about Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud Cyberjaya Mac 2018 DXC Technology. Here is more detail about information of Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud Cyberjaya Mac 2018 DXC Technology.
Jawatan Kosong DXC Technology 2018
Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud - Cyberjaya
Here is the job qualifications you must meet to fill Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud Cyberjaya Mac 2018 DXC Technology that published after 9 days ago:
JOB SUMMARY Provide technical expertise and judgments to support (Virtualization & Cloud) technical solutions that support complex business needs in accordance to ITSM process (Incident, Problem and Change Management) Profile •Bachelor Degree in any IT discipline •Diploma in any IT discipline with minimum 2 to 3 years work experience on related field. •Professional certification – VMWare/Hyper-V/Azure/AWS/Akamai/Oracle VM. •Excellent communication in Japanese at least certified with JLPT Level 2/N2 or BJT J3 •Excellent communication in English. •Excellent understanding of ITSMITIL processes, preferably ITIL trained.
1+ years’ experience in a 24×7 high-availability production environment •3+ years System Administration in a complex data center environment •In depth understanding of TCP/IP LAN/WAN networking and storage technologies and troubleshooting techniques •In depth skillset with virtualization technologies such as VMWare, Hyper-V and KVM •Experience with relational and NoSQL database technologies such as Oracle, MySQL, Cassandra and CouchDB. •A background in automating the management of a data center environment •Experience in J2EE, JMS, MQ and SOAP application troubleshooting •Experience in supporting multi-flavor cloud technology like Helion, OpenStack, vCloud, Azure, CloudStack, and AWS •Experience with hardware or software based firewalls, load balancers and proxy servers •Experience with intrusion detection systems and network and server security hardening •Experience in monitoring, metrics collection, and reporting using open source tools. •Experience with kick-start, chef, puppet •Good knowledge of scripting languages such as Perl, Python and PHP etc. •Good understanding of PKI.
Hardware Security Module (HSM) management experience a plus. •Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment. •Good communication and customer service skills and the ability and desire to work in a collaborative team environment. •Independent and able to work with little or no supervision •Able to work on 24x7 shift rotation Responsibilities & Activities 1.Responsible for Technical Content of the Incident Management Services.
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents ·Build strong working relationship with Shift Lead, SMT, Incident Lifecycle team and other technology teams. ·Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes. ·Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps by escalating to management’s attention, where appropriate. ·Support and assist the Documents Owner for documentation libraries for responsible areas, ensuring compliance with internal standards; also accountable for updating the documentation. ·Proactively provide assistance to Level 1 engineers, resolve problems and issues escalated by Level 1 engineers •Maintain high level of technical competency in relevant technologies in the team. 2.Multi-disciplinary process quality definition improvement.
Contribute in quality and productivity improvement projects, providing analysis of information. ·Ensure the following of processes and best practices outlined by the Team Lead and Management. ·Provide technical consultation to the Level1, Shift Manager / Lead and Customer Service Agent during escalations. 3.Technical Skill Levels & Training requirements.
Follow training plans, requirements and schedules as outlined by the Team Lead. ·Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct) 4. Case Management ·Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates. •Provide clear and unambiguous communication via email or voice, whichever appropriate, with customer on service request incident. •Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to the Technical Supervisor / Customer Service Agent. •Work as part of a team, which may be physically located on the same premise, virtual and/or global 5.Change Management / Implementation ·Raise Change request to fixed incident trigger within customer infrastructure.
Coordinate the implementation of change task with Level 3, Validate before accepting change requests, Ensure changes are supported with documentation, ·Implement work orders related to change activities/solution to meet customer infrastructure need and within area of technical responsibility 6.Problem Management/Root Cause Investigation •Trigger problem management by creating problem tickets - e.g. through high severity incident, observation of trends. •Assist in root cause investigation. Core Competency •Must be a Service and Customer orientated team player.
Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization. •Must possess the ability to prioritize and perform multiple tasks. ·Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (defendant on region).
Fluent in local languages advantageous. •Thorough hands on experience and certified in one or more of the following platforms: - VMWare/Hyper-V/KVM - AWS/Azure/GCP/OpenStack/vCloud/CloudStack/Akamai. - Oracle/MySQL - EMC/NetApp •Knowledge of Monitoring Tools such as HP OVO/IBM Tivoli Monitoring/Zabbix. •Knowledge of Ticketing Tools such as HP Service Manager/ServiceNow.
Only the job candidates that meet to requirements above of that will be called upon to perform further tests. For that, if you are interested and meet the candidates Jawatan Kosong Japanese Level 2 Engineer - Wintel/Virtualization/Cloud Cyberjaya Mac 2018 DXC Technology above, please submit your application before limit registration.
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